(A) TechButler Limited T/A eCourtBundle.com (“eCourtbundle“) has developed certain software applications and platforms which it makes available to subscribers via an installed desktop application on a pay-per-use basis.
(B) The Customer (as set out in the Order Summary) wishes to use eCourtbundle’s service in its business operations.
(C) eCourtbundle has agreed to provide and the Customer has agreed to take and pay for eCourtbundle’s service on the terms of the Order Summary and these conditions (together the "Agreement").
[All defined terms and their meanings]
2.1 Framework agreement definition.
2.2 Commencement and Initial Term.
2.3 Provision of Additional Services.
3.1 Grant of user rights.
3.2 Customer undertakings re: Authorised Users.
3.3 Prohibited activities.
3.4 Restrictions on copying, reverse engineering, etc.
3.5 Prevention of unauthorised access.
3.6 Rights not transferable to subsidiaries.
4.1 Service provision and documentation.
4.2 Availability and maintenance.
4.3 Delivery timelines.
4.4 Support Services.
5.1 Security and control obligations.
5.2 Indemnity for misuse.
6.1 General obligations.
6.2 Verification and audit access.
7.1 Payment obligations.
7.2 Prepaid annual subscriptions.
7.3 Monthly subscriptions.
7.4 Auto-renewal.
7.5 Supplementary charges.
7.6 Fees for Additional Services.
7.7 VAT and currency.
7.8 Payment timelines.
7.9 Consequences of late payment.
7.10 Data repatriation responsibility.
7.11 Termination fees and charges.
7.12 Data handling at end of term.
7.13 Service suspension for environment compromise.
7.14 Annual price increase (RPI-based).
7.15 Third-party price adjustment rights.
7.16 Late payment interest.
8.1 General disclaimers and software limitations.
8.2 Customer Data ownership and responsibilities.
8.3 Data loss and backup responsibilities.
8.4 IP ownership and licensing.
9.1 eCourtbundle shall provide the Support Services in accordance with this clause and/or as further detailed in any Order Summary.
9.2 eCourtbundle shall use its reasonable endeavours to:
9.2.1 Provide first-line support personnel to take calls during the service hours who shall verify the initial priority set at the support desk via discussion between service delivery personnel and the Customer, allocate calls with an initial priority via discussion between the support desk and the Customer;
9.2.2 Respond to calls and provide resolutions within the timeframes and classifications outlined in the support policy;
9.2.3 Provide escalation processes for incidents that cannot be resolved within expected timeframes.
9.3 Support services do not cover issues caused by:
9.3.1 Use of the Software or Services in a manner not in accordance with the Agreement;
9.3.2 Changes made to the Customer Operating Environment without prior written agreement from eCourtbundle;
9.3.3 Third-party services, software, or systems not supplied by eCourtbundle.
9.4 Any support provided outside of the terms of the Agreement will be subject to separate charges and terms to be agreed between the parties in writing in advance.
This document outlines the full terms and conditions applicable to the Customer's use of the eCourtbundle software and related services. For any clarification or support, please contact your account representative or refer to the Order Summary.
